Online gaming has become a major source of entertainment and enjoyment for many people. But like any form of entertainment, it is important to set boundaries. At mc999, we believe — Gaming should be for enjoyment, not financial loss. That's why our platform provides dedicated responsible gaming tools and support to help every member enjoy a safe and healthy gaming experience.
Online gaming in Bangladesh is growing fast. Many people start out for fun, but gradually end up spending more time or money than intended — often without realizing it. mc999 wants every member to play with awareness. We never want gaming to come between a player and their family, career, or financial stability.
The mc999 responsible gaming policy is built on three core principles: Awareness, control, and support. We want to help you recognize when gaming is becoming a problem, give you tools to stay in control of your play, and point you toward professional support when you need it.
Remember — before you play on mc999, ask yourself: Am I playing for fun, or to escape stress? Am I chasing losses by placing more bets? Am I hiding my gaming from family or friends? If the answer to any of these is yes, reach out for help now — mc999 is here for you.
Important: Gaming is for entertainment only. Never bet with money set aside for living expenses, debt repayment, or savings. mc999 is strictly prohibited for anyone under 18.
If you feel that gaming is having a negative impact on your life, please Contact mc999 Support Now Or use the self-exclusion option.
24/7 support is available. Contact mc999 via Live Chat or email us at [email protected]
Mc999 provides these tools free of charge to help keep your gaming experience safe.
Set a maximum deposit limit on a daily, weekly, or monthly basis. Limits take effect immediately once set. To increase a limit, you'll need to wait 24 hours — a built-in safeguard against impulsive decisions.
Decide in advance the maximum amount in BDT you're willing to lose within a set period. Once you hit that limit, mc999 will automatically prevent you from placing further bets. This tool offers the most effective financial protection available.
Set a daily time limit for how long you play each session. When the time is up, you'll receive a notification and the session will end. This encourages healthy time management and helps prevent gaming addiction.
Take a voluntary gaming break from 1 day up to 6 weeks. During this time, you will not be able to log in to your account. It is the best step to clear your head and gain a fresh perspective.
You can exclude yourself from mc999 for 6 months, 1 year, or permanently. Once self-exclusion is active, there is no way to reopen your account under any circumstances. For those with serious gaming problems, this is the strongest protection available.
You can view your complete gaming history — spending, wins, losses, and time played. Being aware of your own habits is the first step toward responsible gaming.
Mc999 offers several types of limits you can set. The table below outlines each limit type, when it takes effect, and the rules for making changes.
| Limit Type | Duration | Active | Change |
|---|---|---|---|
| Daily Deposit Limit | 24 Hours | Instant | 24 Hours to Increase |
| Weekly Deposit Limit | 7 Days | Instant | 7 Days to Increase |
| Monthly Deposit Limit | 30 Days | Instant | 30 Days to Increase |
| Loss Limit | Daily / Weekly / Monthly | Instant | 7 Days to Increase |
| Session Time Limit | Per Session | Instant | At Any Time |
| Cooling-Off | 1–42 Days | Instant | Upon Expiry |
| Self-Exclusion | 6 Months – Permanent | Active | Apply after 6 months |
Decreasing a limit always takes effect immediately. Requests to increase a limit are subject to a waiting period for security reasons.
Log in with your username and password.
Click the profile icon in the top right corner and select "Settings".
Select the "Responsible Gaming" tab in the Settings menu.
Choose the type of limit you want and enter the amount or time period.
Once submitted, the limit will take effect immediately and a confirmation will be sent to your email.
Problem gaming is not always easy to recognize on your own. Ask yourself the questions below — if you answer "Yes" to 3 or more, it may be time to seek help.
Answer based on your experience over the past 30 days
Have you spent more time or money on gaming than you intended?
Have you played again to recover lost money (chasing losses)?
Have you felt restless or irritable when trying to stop gaming?
Have You Hidden Your Gaming from Family or Friends?
Has gaming caused problems with your work, studies, or relationships?
Have you borrowed money or taken funds from others to cover gaming costs?
Mc999's effective measures and policies for protecting players.
Mc999 is strictly for members aged 18 and above. Age is rigorously verified during registration and the KYC process. Any underage account is closed immediately.
The mc999 support team is specially trained in responsible gaming. Any member facing difficulties is assisted with care and sensitivity, and helped to make use of the relevant tools.
The mc999 system automatically detects unusual gaming patterns and sends alerts to the member concerned — stepping in before the situation becomes a serious problem.
Once self-exclusion is active, you will no longer receive bonus offers or promotional emails. There is no way to reopen your account during the exclusion period — that is our firm commitment.
If you believe a family member is gambling problematically on mc999, please contact our support team. We will handle the matter confidentially and investigate with care.
Mc999 regularly publishes responsible gaming information, guides, and awareness resources to help members build healthier habits.
Here are answers to the most common questions members ask about responsible gaming.
For further questions, contact mc999 via Live Chat or at [email protected].
Responsible gaming at mc999 is more than a policy — it is part of our culture. Start today with the confidence that your safety comes first.